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The Vendor acknowledges and complies with the UK Distance Selling Regulations and the customer has a right to cancel an order for items purchased from the vendor’s website, by telephone or by email. This does not apply to items personalised or made to a specific specification, including software that has been unsealed and/or registered with the manufacturer in the customer’s name.
Products may be returned for a full refund within 14 days of delivery providing they have not been used, are in new condition and include all original packaging. However, the vendor will not refund the cost of delivering the item to the customer. Products may not be returned to the Vendor for refund later than 30 days from delivery unless the goods are defective and the vendor is unable to comply with its warranty commitment.
All products carry a 1 year warranty unless the 3 year optional warranty is purchased at the same time as the instrument. If items become defective within 30 days of purchase then the vendor will arrange collection of the product, and arrange delivery of a replacement or repaired product back to the purchaser at the vendors cost. No replacement products issued will be older or in worse condition than original products returned by the purchaser. Defective products will be replaced or repaired within a reasonable timescale (maximum 30 days). Products older than one month must be returned at the purchasers cost, although the vendor does offer a warranty collection service. The vendor may arrange for defective items under warranty to be collected from the customer for a small fee to cover the collection costs. This is usually £9.99, but may be more for large or heavy items.
Terms of payment are cheques and crossed postal orders made payable to Discount Musical Instruments Ltd (cheques must be cleared before delivery of goods). Credit/Debit cards are accepted via our secure payment provider PayPal. The vendor only accepts purchase orders on 30 day credit terms from registered educational establishments and government departments. Goods remain the property of the vendor until paid for in full.
The vendor reserves the right to part ship orders. The vendor will use its best endeavours to comply with the date named for delivery, but this date is provided as an estimate only and is not to be the essence of the contract. The Vendor cannot be held responsible for loss of business or income due to shipment delays of any kind. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.
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